PR/PA Teams
Empowerment

Public relations and public affairs heads engage us to help improve team performance, sharpen skills, and boost productivity. Regardless of what we’re asked to do, all our work is focused on building stronger, happier, and more productive teams.

Effective
Planning

  • Strategy, activities and deliverables
  • Gap analysis and best-practice benchmarks
  • Budget planning and defense
  • Support and value-add for HQ and regions
  • Materials and creative development

Processes
and Tools

  • Data-driven outreach to journalists and influencers
  • Centralized issues tracking and response, lobby agenda and stakeholder lists
  • Metrics-based target agreements, aligned with job descriptions
  • C-suite ready presentations on programs, results, value-add and metrics
  • Strategy workshops

Metrics
and KPI

  • Robust metrics for share of voice, reach, and sentiment
  • Use of cloud-based, real-time analytics
  • PR and PA metrics
  • Assessments of vendor programs and tools

Case Studies

Challenge:

A Washington-based trade association requests a review of its operations and assistance in reaching three objectives:

  1. Improve performance and efficiency.

  2. Measure the effectiveness of advocacy efforts.

  3. Grow membership and revenue.

Response:

  • Establish standardized processes and materials.

  • Define advocacy, gov’t funding and tax incentives metrics.

  • Install a centralized issues tracking and response system, draft yearly lobbying agenda and create stakeholder lists.

  • Revise job descriptions and align with target agreements.

  • Assess third-party government relations analytics and tools.

  • Improve alignment with member companies.

Results:

  • The trade group sees noticeable and sustained performance increases across all band levels.

  • The Board of Directors approve a modest increase in annual dues.

  • Member companies praise improved alignment with their business objectives and a stronger “customer focus” by trade group staff.

  • Membership grows, revenue increases.

Challenge:

A new communications head is looking for ways to empower her team, improve performance and the team’s standing within the organization. Solutions must lead to effective “one voice” communications, boost morale and productivity, sharpen skills and establish robust performance metrics.

Response:

  • Provide gap analysis.

  • Determine support and value-add for internal constituencies at HQ and in the regions.

  • Expedite recruiting drive via multi-state HR communications.

  • Define with the team key communications activities and deliverables based on corporate and product strategy.

  • Implement data-driven outreach to journalists and influencers.

  • Establish metrics-based target agreements for the team.

  • Establish team training plan to hone skills.

Results:

  • Ten months after realignment, the communications team makes it into the TOP-5 of 17 rated departments in the annual employee survey.

  • Leadership commends the team for its compelling communications campaigns and strong performance metrics.

  • The communications budget increases along with headcount.

Challenge:

A Washington-based trade association requests a review of its operations and assistance in reaching three objectives:

  1. Improve performance and efficiency.

  2. Measure the effectiveness of advocacy efforts.

  3. Grow membership and revenue.

Response:

  • Establish standardized processes and materials.

  • Define advocacy, gov’t funding and tax incentives metrics.

  • Install a centralized issues tracking and response system, draft yearly lobbying agenda and create stakeholder lists.

  • Revise job descriptions and align with target agreements.

  • Assess third-party government relations analytics and tools.

  • Improve alignment with member companies.

Results:

  • The trade group sees noticeable and sustained performance increases across all band levels.

  • The Board of Directors approve a modest increase in annual dues.

  • Member companies praise improved alignment with their business objectives and a stronger “customer focus” by trade group staff.

  • Membership grows, revenue increases.

Challenge:

A new communications head is looking for ways to empower her team, improve performance and the team’s standing within the organization. Solutions must lead to effective “one voice” communications, boost morale and productivity, sharpen skills and establish robust performance metrics.

Response:

  • Provide gap analysis.

  • Determine support and value-add for internal constituencies at HQ and in the regions.

  • Expedite recruiting drive via multi-state HR communications.

  • Define with the team key communications activities and deliverables based on corporate and product strategy.

  • Implement data-driven outreach to journalists and influencers.

  • Establish metrics-based target agreements for the team.

  • Establish team training plan to hone skills.

Results:

  • Ten months after realignment, the communications team makes it into the TOP-5 of 17 rated departments in the annual employee survey.

  • Leadership commends the team for its compelling communications campaigns and strong performance metrics.

  • The communications budget increases along with headcount.