Risk
Management
We work with businesses and organizations to help them manage incidents and crisis situations swiftly and effectively—from workplace fatalities to product recalls, boycotts, environmental issues, plant fires, corporate restructurings, community engagement campaigns and workforce reductions.
Case Studies
Putting a Lid on a Large Plant Fire
Challenge:
A large multi-alarm fire breaks out at an automotive components plant in Midwest U.S. TV networks arrive at the facility within minutes and report live.
Response:
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Preparedness training helps plant leadership expertly manage the incident.
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Evacuate premises and halt production.
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Convene crisis management team.
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Account for all employees and visitors.
-
Deploy designated plant emergency responders to assist fire and rescue crews.
-
Provide initial damage assessment.
-
Inform employees, community leaders and customers.
-
Respond to media inquiries and monitor media reports for accuracy and tonality.
Results:
-
The fire is quickly contained with no injuries to staff or visitors.
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Chief fire officials publicly commend the Company for timely and well-orchestrated response to the incident.
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The Company credits crisis training.
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From day one, media reports are factual and accurate.
Addressing Concerns About a $250 Million Investment in a Community’s Backyard
Challenge:
-
An investor is waiting on permits to build a $250 million manufacturing facility on the outskirts of a town in the Southern U.S. Residents are adamantly opposed to having a plant “in their backyard”. They worry about the noise, dust and emissions. They are also concerned about protected species on the site and “light pollution”.
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The investor asks the project team for recommendations on how to effectively address community concerns.
Response:
-
Capture and understand community grievances.
-
Seek counsel from elected community representatives and elected officials.
-
Work with elected officials, the state and the construction team to help identify remediation options. Align with investor’s tax, finance and legal departments.
Results:
-
Adjust the plant layout, taking advantage of existing tree buffers.
-
Install acoustic barriers on noisy plant equipment.
-
Install multiple levels of emissions controls.
-
Pave roads and spray dump bunkers with water to avoid fugitive pile dust.
-
Wash truck tires when equipment leaves construction site.
-
Work with EPA and the state to relocate protected animals.
-
Minimize plant lighting and its release from the site. Point lighting inwards and downwards.
Putting a Lid on a Large Plant Fire
Challenge:
A large multi-alarm fire breaks out at an automotive components plant in Midwest U.S. TV networks arrive at the facility within minutes and report live.
Response:
-
Preparedness training helps plant leadership expertly manage the incident.
-
Evacuate premises and halt production.
-
Convene crisis management team.
-
Account for all employees and visitors.
-
Deploy designated plant emergency responders to assist fire and rescue crews.
-
Provide initial damage assessment.
-
Inform employees, community leaders and customers.
-
Respond to media inquiries and monitor media reports for accuracy and tonality.
Results:
-
The fire is quickly contained with no injuries to staff or visitors.
-
Chief fire officials publicly commend the Company for timely and well-orchestrated response to the incident.
-
The Company credits crisis training.
-
From day one, media reports are factual and accurate.
Addressing Concerns About a $250 Million Investment in a Community’s Backyard
Challenge:
-
An investor is waiting on permits to build a $250 million manufacturing facility on the outskirts of a town in the Southern U.S. Residents are adamantly opposed to having a plant “in their backyard”. They worry about the noise, dust and emissions. They are also concerned about protected species on the site and “light pollution”.
-
The investor asks the project team for recommendations on how to effectively address community concerns.
Response:
-
Capture and understand community grievances.
-
Seek counsel from elected community representatives and elected officials.
-
Work with elected officials, the state and the construction team to help identify remediation options. Align with investor’s tax, finance and legal departments.
Results:
-
Adjust the plant layout, taking advantage of existing tree buffers.
-
Install acoustic barriers on noisy plant equipment.
-
Install multiple levels of emissions controls.
-
Pave roads and spray dump bunkers with water to avoid fugitive pile dust.
-
Wash truck tires when equipment leaves construction site.
-
Work with EPA and the state to relocate protected animals.
-
Minimize plant lighting and its release from the site. Point lighting inwards and downwards.